Queen's Hospital

Queen's Hospital 2024-04-30 Person 1 5 0

I was there with neck injury happened at my work place. I was sent to AnE in Queens.. I felt sick n dizzy..I have been sent to wrong room for 3 hours glwhere nobody registered me and then sent me to another room where a very loud girl registered me. She was so rude and asking my details and repeating the details so loud that everyone could listen. Then she refused to register me and passed to another colleague..no body checked me if I need painkillers or support my neck with a collar. Another hour in that room, I was seen by a doctor and back to next stage by this time it was already 5 hours. I was given a painkiller and a muscle relaxer.. then they wanted to do the blood test and iv solution which wasn't even referred by the doc. I suggested them to check the notes which they found I was right. I was then booked for ct scan. A trolly was booked to take me to the room and was advised not to move my neck after bloody 9 hours. They did the scan abd back to the waiting area, off the trolly. After some wait I asked the nurse that how long , then I was told that 9 more hours to see doc to see the ct scan results which were done instantly.. by this time it was midnight already.. that was the extreme and the limit of my patience. I told the nurse that I have child minding issues and need to go home to that I was told that she also have kiss. I decided to self discharged myself and left the hospital in a terrible condition. What a shame to be in the country.

One stop registration. Kind staff and quick care.. Staff was treating patients as we were criminals. I could have died with neck injury, as left for 9 hours unattended and allowed to leave hospital..

Queen's Hospital 2024-04-30 Person 3 5 0

I was left just sitting around for hours

So badly need more staff, doctors to cope with the volume of work

Queen's Hospital 2024-04-30 Person 5 5 0

Queen's Hospital 2024-04-30 Person 3 5 0

CARE WAS good but waited 14 hours to be diagnosed another 3 hours to have treatment

A E Drs need to read patients records on screen before seeing this patient..ESPECIALLY when a lady is 86 years old ,and had bowel operation 14 months earlier ,is live chemo and was put with everyone in AE

Queen's Hospital 2024-04-30 Person 5 5 0

I attended Outpatient Team 2 ENT for ISSNHL treatment. All staff I interacted with were attentive, professional, respectful and caring. I was treated by Mr Kumar. He listened very carefully to my personal circumstances and was very considered and open minded in his approach to treatment. I felt nothing was too much trouble for him and that he sincerely cared about my receiving the best, most appropriate and timely treatment. Mr Kumar communicated fully and openly with me at all times. I am forever thankful to him, his professionalism and sincerity, and to his wonderful team. I was cared for by Camela while I received my treatment. Camela was very attentive, caring and thoughtful and made me feel that she wanted my time in the hospital to be as comfortable as possible. She made me feel at ease, fully informed with what to expect from my treatment and answered all the questions that I had. I felt incredibly well looked after. Nothing was too much trouble for her - an angel, thank you!

nothing i can think of

Queen's Hospital 2024-04-30 Person 1 5 0

I came in for an operation on the 17th of April, for a tonsillectomy. My discharge medication did not help, so for the next 4-5 days I was in pain, couldn't eat, drink or sleep. When I called 111 as I was spitting specks of blood, they told me to go King George Hospital, which I had taken a cab as I was feeling too weak to drive. When I had arrived they told me that they are unsure why I was sent here and that I should have gone to Queens. Feeling really unwell, being told that they wont be able to do much was very frustrating. I had then agreed to pay for another cab to go Queens. When I had arrived, I was seen and told to wait for ENT to respond back. It was a little confusing at what was going on, next thing I know a cannula is being placed I am given all these steroids and medication and I had asked am I being kept overnight and no nurses would say anything. I work in Allied health, it was very difficult as someone who’s working for the NHS to be given such small amounts of communication. I was in pain, I had not eaten nor was I able to drink. From there it became clear in my eyes maybe I am being kept overnight. I was moved to surgical discharge where I asked am I staying once again I was told the ENT surgeon wants to see you. The ENT surgeon was very nice, when he came to speak to me he told me due to the bleeding we have to keep you overnight. He was clear with his communication and was very professional and friendly. I was looked after a nurse before going to the ward who was also very lovely, I did tell the surgeon that the medication had not helped and he said he will be giving a different type of solution. Before going to the ward they gave me a mouth wash solution that was supposed to numb my throat and make it easier. I was so pleased with the results after one swallow it was such a relief to swallow or talk or even drink some water. The rest of my experience was okay, the patients i was placed with were lovely. There wasnt much communication with the nurses, they didnt seem to put much care towards things, seemed unprofessional at times. I was also told that same night I could be discharged as it was the medication that they gave which was not suited for my age??! I was very disappointed, at the time I was confused. I had been then told that I was given the oral solution for kids, and that it should have been a mouth wash. This to me was very frustrating and counts as negligence as I was told many times that I need to drink and eat and push through when in reality I was given the wrong sort of pain relief. This extended my recovery, causing a lot of stress on my family and myself. Working for the NHS you don't want to take any unnecessary bed space and I believe this all could have been prevented if there was good communication and commitment. Theres many things I can say with why I gave such a score for my experience, however I am grateful for being discharged. I hope no one has to experience anything similar and I hope i do not have to undergo a surgery with this hospital.

Better communication, organisation. More respect and compassion as well as commitment. Better improved after care discharge, going over the medication with the surgeon that had prescribed these. This is to avoid negligence and disappointment.

Queen's Hospital 2024-04-30 Person 1 5 0

I was in A&E for a total of 21 hours. In this time I saw in its entirety everything that is wrong with the NHS within this department. Leadership and direction is seriously missing, it does not exist anymore. From the CEO of Queens down to department managers, leadership is an unknown and a quality missing from every single person within the management structure, it is scary but not surprising the void that this quality leaves. Because without proper leadership qualities, you can spend billions, have all the staffing you need, but if no one knows how to lead people, you might as well be given magic beans to run the NHS with. The environment which Queens provides for people suffering is on a par with an abattoir, cold, discompassionate and inhumane, it is so bad that it disgusts me that in the 21st century we can still be getting the basics so wrong (Once again no leadership of vision). Most staff are dismissive and unable to communicate effectively to patients, they have no compassion or empathy for the condition of the human in front of them. I witnessed a woman who had just been told she had a minor stroke be sat back out in the waiting area visibly upset and in shock, only to then suffer another stroke in front of all in the waiting room. This caused not only additional suffering, but undoubtably PTSD in all that watched it unfold. Along with a seriously delayed and unprofessional response. Processes within A&E are once again a direct representation of the management, long winded, with long walks (especially for geriatric and immobile patients) coupled with poor signage and instruction. It is unorganised, ill prepared and a shambles, I'm sure the manager of A&E has these qualities in abundance as his/her department is a direct reflection of his/her character. A&E needs to be totally rebuilt and redone by people who have an ounce of common sense in a different part of the hospital, as there is no rescuing the abomination that exists in Queens currently.

Sack all management and put in place people with real world medical experience and experience with dealing with public facing services. Someone who has an outstanding track record of 'leadership', please look this word up, perhaps buy the CEO of Queens 'Real Leaders Eat Last' By Simon Sinek, this will put him/her on the right path with regards to leadership. Once again A&E needs to be totally remodeled and new processes put in place. 1 Doctor on nightshift as 'Standard Operation Procedure' is literally laughable and once again a department run by someone with no idea of the needs of the department. The department is dead, and is not working and I feel sorry for the staff having to work under such incapable and incompetent leadership. It is the patients and the nurses and doctors that suffer under managements inadequacies. On that note I would like to highlight lead nurse 'Beth' who took charge of A&E at 2000hrs on 25/04/24'. She showed leadership, communication and compassion in abundance, this woman is a role model for all doctors and nurses and her skills should be harnessed and taught to others. Dr Rahman who saw me on 25/04/24' he showed compassion and understanding and was a credit to the A&E department.

Queen's Hospital 2024-04-30 Person 3 5 0

I had a very long wait when I attended A&E and was grateful for the care I received.

I am carer of my three special needs children , I feel that something should be put in place for all Carers where we can be fast tracked through the system a little faster. As I struggled to get childcare and childcare that really know my children well enough to care for them through the night. I came to A&E around 11-30 am and then was discharged by around 5-30am the following morning. I was extremely grateful for my care and scans I head done and staff were great! Also comfortable seating when you are waiting 15 hours Offer blankets to patients during the night. I was told that I would get an appointment with a Neurologist within two weeks for further investigations, I have not yet heard anything so I called appointments to se if they had received a referral from A&E I was told that there was no referral and the lady was very abrupt when telling me that there is no way I would get an appointment within two weeks to see a Neurologist. So now I do not know what to do as I am still unwell and can not keep going A&E and waiting all those hours when I have to be home for my children and A&E carried out scans already.

Queen's Hospital 2024-04-30 Person 5 5 0

I gave my answer because I'm really happy how the personal treat me in this hard time for me.

Everything done perfect and promptly

Queen's Hospital 2024-04-30 Person 5 5 0

Was seen straight away, staff were lovely.

Nothing